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Thread: Elevation Extractor Not Working for Pumps and Valves

  1. #1

    Join Date
    Apr 2018
    Posts
    1

    Elevation Extractor Not Working for Pumps and Valves

    Hello,

    I am having an issue with the elevation extractor.

    I run it, and it pulls the elevation for nodes and tanks, but does not pull elevations for valves and pumps.

    Am I missing something here?

    (InfoWater 12.4)

    Thanks

  2. #2
    Forum Moderator

    Innovyze Employee



    Join Date
    May 2015
    Posts
    371
    Gabriel,

    Thank you for bringing this matter to our attention. This issue has been reported and a resolution has been identified. This resolution is scheduled to be released with the next version of our software shortly (within the next few weeks) as part of InfoWater 12.4 update 3.

    I have reached out to you directly via email with instructions on how to download an advanced fix for this right away.

    If any other users on the forum need assistance on this issue before we release version 12.4 update 3 please contact us at support@innovyze.com and we can send it to you directly.

    Patrick Moore

  3. #3
    Forum Moderator

    Innovyze Employee



    Join Date
    May 2015
    Posts
    371
    Just so everyone has this fix if needed:

    We released InfoWater 12.4 update 3 on 4-23-18:

    Using this version will resolve the elevation extraction issue:

    InfoWater/Suite 12.4


    Patrick Moore
    Last edited by Patrick Moore; May 15, 2018 at 02:34 PM.

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