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Thread: Does pipe break need additional license?

  1. #1
    Join Date
    Dec 2016

    Does pipe break need additional license?

    The user help states that we can simulated a pipe break scenario.
    Run Manager -> Select Pipe break Tab (similar to fireflow)

    However, my run manager does not have the pipe break tab. There is:
    Standard, Fireflow, Multi-fireflow, SCADA, Hydrant curve, System curve

    Does pipe break needs a special license, or how can I enable it?

  2. #2
    Forum Moderator

    Innovyze Employee

    Innovyze Employee

    Join Date
    May 2015

    Check your version of the software in the InfoWater -> help-> about menu. If you are running the latest version ( currently as of today it is InfoWater 12.3 update 4) you should see this tab. If you are on a version lower than 12.0 you would generally not see this tab as it was introduced starting in version 12.0. You can get the latest software updates at in the Support tab under product updates. If you have any difficulties please email and let them know your serial number for the software and they can verify your license status and ability to receive product updates.

    Can you verify what type of license and what software version you are currently using?

    Patrick Moore

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