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  1. Sticky: Please NOTE: We are unfortunately currently no...

    Please NOTE: We are unfortunately currently no longer able to add users with Manual registrations, but if you need assistance with any images on any forum please email us at support@innovyze.com with...
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    Tim, If you have ICM questions I would...

    Tim,

    If you have ICM questions I would recommend sending these to support@innovyze.com as there are not nearly as many ICM responders in the forum that if you need technical support this is a...
  3. Dave, For SQL help I would recommend sending...

    Dave,

    For SQL help I would recommend sending an email to Support@innovyze.com. There are not as many Wastewater users who are active on the forum at this time, but this way (as long as you have an...
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    TIA, I am going to move this to the Wastewater...

    TIA,

    I am going to move this to the Wastewater thread. For SQL queries if you do not get a response here as not everyone knows how to find the Forum anymore, please feel free to submit your...
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    Iker, I am glad to see you reached out to...

    Iker,

    I am glad to see you reached out to support for assistance with your ICM question on may the 14th. For ICM questions it may be best to contact us directly at support@innovyze.com rather...
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    Nico, For ICM Questions, please submit these...

    Nico, For ICM Questions, please submit these directly to support@innovyze.com

    Patrick Moore
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    Tim, Please see the comments added to your...

    Tim,

    Please see the comments added to your text Innovyze comments are in bold italicized Red Text


    I am looking to identify only the required fields.

    From the GIS side, here is what I...
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    Tim, For a typical water model that most...

    Tim,

    For a typical water model that most people use, the surge control devices are not needed as the model is used for steady operating conditions rather than transient events.

    Again, what you...
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    Tim, While people often interchange a...

    Tim,

    While people often interchange a "reservoir" and a Tank for what a storage device in the water system is called, in the model they have very specific definitions.

    A Model "Reservoir" is a...
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    Tim, I believe it would depend on the type of...

    Tim,

    I believe it would depend on the type of data point it represents.

    If you are looking at a "pressure sensor" then this would generally be best to be matched to a junction in InfoWater...
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    Tim, It really does come down to modeler...

    Tim,

    It really does come down to modeler preference. But as I did 16 years of consulting in the past, here are some of the reasons I think many seem to prefer the Reservoir Approach over negative...
  12. Sara, Using a FCV in the layout you has in...

    Sara,

    Using a FCV in the layout you has in kind of artificially constraining the supply. You generally do not want to do this unless the system is known to have something controlling flow in this...
  13. Richard (Csan), Can you verify which software...

    Richard (Csan),

    Can you verify which software product your question is related to? The answer is unfortunately almost always highly dependent on which product you are currently using....
  14. Sara, A FCV can allow reverse flow if the...

    Sara,

    A FCV can allow reverse flow if the downstream head exceeded the upstream head. In the EPANET engine used by InfoWater (SA and Pro too) and H20NET there is no check valve feature on a FCV....
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    Natalie, What is likely happening with the...

    Natalie,

    What is likely happening with the full extent is due to how ArcGIS expands full extent to include the entire viewing area which can at times cause issues with being way to big for your...
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    Gina, This may be simply an issue with what...

    Gina,

    This may be simply an issue with what your software version is or it could be an issue with your file permissions.

    As this is more of a support request I will email you directly to find...
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    Although your issues got resolved, I am going to...

    Although your issues got resolved, I am going to post a few hints on how to best use VSP pumps in InfoWater:

    Key considerations To keep in Mind when using Implicit VSP Pump Control that may help...
  18. Sticky: Creating an Account in the User Forum - Temporary workaround

    New sign ins for the Forum are currently temporarily disabled due to bot registrations, but if you would like to get registered please contact the Innovye technical support team at...
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    Jack, This is a bit difficult to properly...

    Jack,

    This is a bit difficult to properly answer without more information or without an image of what your hydrants and node elements look like. If you can post an image example of what your...
  20. Ross, I emailed you directly and sent you what...

    Ross, I emailed you directly and sent you what appears to be the solution. Your control for pump WEST-02 still had conflicting pressure rules closed if above 155 and open if below 155 and this was...
  21. Ross, It is difficult to say for sure without...

    Ross,

    It is difficult to say for sure without seeing the model or the run report, but in general, a VFD with PRessure based simple controls definitely can be an unstable creation.

    Since you...
  22. David, This definitely is a challenging thing...

    David,

    This definitely is a challenging thing to model hydraulically due to the potential mathematical issues due to multiple tanks closer to one another as described above.

    If you can live...
  23. David, Thanks for the further information. ...

    David,

    Thanks for the further information.

    1) Latest update is 12.4 update 5. We highly recommend updating as soon as you can. There were a few known issues that have been resolved since 12.4...
  24. David, It is difficult to say with the limited...

    David,

    It is difficult to say with the limited information provided and no insight into the system layout, but here are a few initial thoughts:
    1) What software and software version are you...
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    Cassandra, If you have controls set to be on...

    Cassandra,

    If you have controls set to be on at 51 and off at 54, your tank appears to be doing just that. If you are unsure, just decrease your output report timestep to 1 minute or if still not...
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