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Type: Posts; User: Shawn Huang

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    Hi Zesima29...

    Hi Zesima29,
    According to statistics help page of InfoWorks ICM, SUM( user_number_2) should have user_number_2 as a collection of numbers.
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    Hi there, could you please provide more details...

    Hi there, could you please provide more details (e.g., what table) about what you like to do?
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    Great question about meshing. I replied to...

    Great question about meshing. I replied to encourage more inputs from other users.
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    I heard that one of support team members helped...

    I heard that one of support team members helped you with that already. Let us know if there are any other questions.
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    Hi There, copy/paste from csv (opened in Excel)...

    Hi There, copy/paste from csv (opened in Excel) to the ICM table could be tricky. It will take some time/trials to get it right. By the way, Innovyze support@innovyze.com and phone line is always...
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    Hi, The .IWDB's ini file is different from .OUT...

    Hi,
    The .IWDB's ini file is different from .OUT folder's ini file.

    There are quite a number of files missing in .IWDB folder including Project.ini. Those files got missing likely because the...
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    Here is the procedure: After a successful run,...

    Here is the procedure:
    After a successful run, go to Report Manager, open up a junction report with all junction elements, right click the Demand field within the junction report table, select Data...
  8. Thread: NEED HELP

    by Shawn Huang
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    The typical procedure 1. Create a new set (even...

    The typical procedure
    1. Create a new set (even clone an existing set)
    2. Associate that set to a scenario
    3. Switch to that scenario (that set is also active after switching)
    4. Edit modeling...
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    When pump is on, VSP control has a higher...

    When pump is on, VSP control has a higher priority than simple pump control. When pump is off, VSP control does not apply.

    To disable VSP control, change to Non-VSP in VSP control dialog; to...
  10. Thread: pump error

    by Shawn Huang
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    Hi Saurbh, Negative pressures at demand...

    Hi Saurbh,

    Negative pressures at demand node(s) at 1:00:00 hrs.- It means a few junctions with positive demand have a negative junction pressure. Some negative junction pressure is acceptable if...
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    Hi Darrell, Could you send the run report with...

    Hi Darrell,

    Could you send the run report with the VSP error messages to support@innovyze.com?

    Thanks,
    Innovyze Support
  12. Thread: Live Data

    by Shawn Huang
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    Hi Bart, Could you send the inquiry to...

    Hi Bart, Could you send the inquiry to support@innovyze.com with all attachments, so you can get a quick response?
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    Did you enter observed data in junction pressure...

    Did you enter observed data in junction pressure tab? I think you can use Report Manager's graph to bring in observed data for comparison.
    If you want to send the model, please use...
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    Hi Stewart, I could not open the mxd file, as it...

    Hi Stewart, I could not open the mxd file, as it links to external data that I don't have access. Therefore, I re-created a mxd file for the model. With your model, I could not reproduce the issue. ...
  15. The model layer (feature class) within...

    The model layer (feature class) within Map.mdb/Map.gdb could be a reason. First try to clear domain and add a few pipes to domain and open domain editor. If not working, try to recreate the Map.mdb...
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    I am with Version 11.5 Update #3, and I am able...

    I am with Version 11.5 Update #3, and I am able to see fireflow output fields in junction tables.
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    I think it is a bit too much to let each demand...

    I think it is a bit too much to let each demand junction to have its own pattern. The typical way people are doing is to group all meters according to consumption characteristics such as...
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    Hi, could you please send a screenshot about...

    Hi, could you please send a screenshot about error message to support@innovyze.com?

    The following is copied from the help file.
    ================================
    The TURB mode of operation is...
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    Glad to see you got it figured out.

    Glad to see you got it figured out.
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    Hi Stewart, When it comes to memory error, it...

    Hi Stewart,

    When it comes to memory error, it is very likely to be random and quite challenging to isolate the issue. To cope with this kind of errors, I first delete .out folder and rerun the...
  21. Could you please call our support line at...

    Could you please call our support line at 626-568-6869 or email support@innovyze.com?
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    I took a quick look at the model. The model looks...

    I took a quick look at the model. The model looks huge. We will figure it out.
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    Could you please send us (support@innovyze.com)...

    Could you please send us (support@innovyze.com) the model in order for us to reproduce the error? Thanks!
  24. VSP pump is modeled as a regular pump + vsp...

    VSP pump is modeled as a regular pump + vsp control. So, select a pump, and click the VSP control button in Model Explorer to bring up the VSP control dialog, from there specify a vsp control...
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    1. Check if the pipe has a check valve; 2. Check...

    1. Check if the pipe has a check valve; 2. Check the pipe's geometry direction is consistent downstream and upstream of the valve
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