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Ryan Higgins
January 16, 2018, 12:49 PM
Can someone please explain the error message displayed below? I haven't performed a surge analysis in several years, the inputs for specific surge devices are more numerous than previous versions. Thank you.


Error 4118: invalid pipe connection configuration at surge protection device

Patrick Moore
January 19, 2018, 12:23 PM
Ryan,

For Surge questions it is often best to reach out to us at support@innovyze.com to get the best assistance with surge questions as we often need to see your specific model to address most questions quickly.

I did reach out to one of our team members who usually support most of our surge cases and they indicated the following:

"In Surge analysis, surge protection devices are placed on a junction. The Junction with a surge protection should have only one pipe connected to each side."


Can you check if you have a junction with a surge device that is connected to more than two model pipes?

In the InfoSurge User Guide (generally found here: C:\Program Files (x86)\InfoWater\Help and is called InfoSurge Users Guide.pdf) they list the following restrictions for network components when doing a surge analysis on page 2-20:
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444

Please let us know if you still have questions in this thread or contact us at support@innovyze.com for more in depth assistance. Please refer to this Forum thread if you do email us.

Thank you

Patrick Moore