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Thread: XPSWMM - Build Mar_14_17 - Import ISIS Data Crash

  1. #1

    Join Date
    Jan 2018
    Posts
    1

    XPSWMM - Build Mar_14_17 - Import ISIS Data Crash

    Hi, I hope I have the right forum for this query.
    I anyone able advise if the the Import ISIS Data featue is the correct tool for my purposes or am I usising it incorectly.

    I am having some difficulty importing survey cross sections into XPSWMM as the program repeatly crashes out and wants to send a error report to Innovyze.

    The crash occurs when I start the data import using the Import ISIS Data featue. I have cheked the ISIS 1d network file using flood modller & notepad and it is all fine and not corrupted, am I missing someting with this import process.

    My software build is XPSWMM Build (March 14 2017).

    Cheers

    Jpappa

  2. #2
    Forum Moderator

    Innovyze Employee



    Join Date
    May 2015
    Posts
    308
    Jack,

    I reached out to our US XP support team with your question and they would like to assist you but would like to email you directly. Could you send an email to our US or UK XP support team (whichever is more convenient for you) with your question so that they can assist you further?

    UK XP Support:Phone: +44 (0) 1635 582 555 E-mail: uksupport@xpsolutions.com

    US XP Support: Phone: +1 888 554 5022 and E-mail: support@xpsolutions.com


    Please forward your request to them via your email address and they would be happy to assist with your current questions.

    Thank you

    Patrick Moore

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